FAQ

1. What is Meant by SImobiPlus?
   An internet banking service of mobile version of Bank Sinarmas that can be accessed easily via Android-based and iOS-based Smartphone.

2. Who can use SimobiPlus?
   SimobiPlus can be used by all individual customers of Bank Sinarmas who have a saving account or current account.

3. Is it safe to use SimobiPlus?
   It is very safe because there is a feature of double authentication to ensure that the person who accesses SimobiPlus is the valid customer.

4. What are benefits from using SimobiPlus?
   You can perform many transactions, starts from the balance inquiry, inter-bank transfer and bill payment up to online deposit opening. All are in 1 application which is on your hand.

5. What are benefits from performing transaction via SimobiPlus?
   By performing transaction via SimobiPlus, you are not required to come to the bank or find the nearby ATM, all transactions can be performed practically and easily in 1 application.

6. What is meant by EasyPIN?
   EasyPIN is a 6-digit PIN you make by yourself, which is used to access (log in to) SimobiPlus application and for transaction authentication

7. What is meant by OTP (one-time-password) SMS?
   One-time-password SMS is a one-time code send by the Bank via SMS (text message) to the Customer’s cellphone number which is registered in the Bank's system in order to confirm that the transaction is really performed by the relevant account holder.

8. Will the phone credit be reduced due to receiving OTP (one-time-password) SMS?
   For every one-time-password SMS received, the provider can cut the phone credit. The amount of the phone credit cut depends on the provider used.

9. What kinds of feature available on SimobiPlus?
   Balance inquiry, transfer to similar bank, inter-bank transfer, bill payment and purchase up to online deposit opening. We will continue to develop other interesting features.

10. How should I do to start using SimobiPlus?
    Make sure that the internet service is available, then download SimobiPlus from Play Store or AppStore. If you have not had SimobiPlus account or Internet Banking of Bank Sinarmas, please register yourself using 5 easy steps through your ATM card number and ATM PIN.

11. Is Hard Token required to perform transaction on SimobiPlus?
    No, it is not. Only with EasyPIN and/or OTP SMS, you can perform transaction on SimobiPlus

12. I do mistake in transfer. Can I cancel the transfer process?
    The transfer process cannot be canceled. On the confirmation page, make sure that the data you enter are correct

13. Can I have the current account per month?
    Yes, you can have it through the menu “Riwayat Transaksi (History of Transaction)”. This application can send an e-mail containing the history of your transaction for last 30 days, last 2 months, and last 3 months.

14. How can I know my transaction note from SimobiPlus?
    From the main page/dashboard, press the account card you want. You can see the history of transaction up to 30 last days.

15. Can I download the note of my transaction?
    The history of transaction is sent to your email address and you can download/print it from your email.

16. Can I see my other accounts such as time deposit, sharia account, etc.?
    Yes, you can.

17. Can I access SimobiPlus from many devices?
    Currently, SimobiPlus application can only be used in one device. Nevertheless, you can do an access exchange in many devices.

18. Smartphone that connects to my SimobiPlus is lost. What should I do?
    You need not to be worried because your EasyPIN is not saved in your smartphone. As long as only you who know your EasyPIN, others will not be able to access your SimobiPlus account.

19. I forget my EasyPIN. What should I do?
    You can do the following:
    Option 1. Reset EasyPIN by clicking the button "Reset EasyPin" on the login page using EasyPIN, or
    Option 2. Login using username by clicking the button "Login dengan Username (Login using Username)" on the upper right corner of login page.

20. Can I change my username and password?
    You cannot change username, but you can change ypur password.

21. I enter incorrect EasyPIN for three times and now I am blocked. What should I do?
    You can do:
    Option 1. Reset Password by selecting "login dengan username (login with username)", then click the button "Reset Password", or
    Opsi 2. Reset SimobiPlus Data by clicking the button "Bersihkan Data Simobi (Clear the Simobi Data)" on the lower part of the main page after doing re-registration.
    
    For both of the above steps, you will be asked to enter your ATM Card number and your ATM PIN.

22. How much is the limit of transaction using SimobiPlus?
    

    Types of Transaction	Limit of Transaction
    	Minimum/ Transaction (IDR)	Maximum/ Transaction (IDR)	Maximum/ Day (IDR)
    Transfer to the Customer’s Account Him/Herself	1,000	No Limit	No Limit
    Transfer to the Bank Sinarmas account of Other Customers:	1,000	500,000,000	2,000,000,000
    Transfer to Other Bank Accounts via SKN via ATM Network via RTGS	1,000 1,000 100,000,001	500,000,000 25,000,000 500,000,000	5,000,000,000 50,000,000 5,000,000,000
    Online Deposit Opening	500,000	No Limit	No Limit

    Notes :
    

    • Transaction ≤ IDR 5 Million using Easy PIN
    • Transaction > IDR 5 Million using SMS OTP
    • Except transfer to the Customer’s account him/herself and opening the online deposit, EasyPIN is always used.

Download the application here